Refund Policy

Effective date: September 29, 2026

This Refund Policy applies to purchases of the self-paced digital intensive “The Formula for a Captivating Shot” and any related prerecorded lessons and downloadable educational materials offered through intensive-eng.videohudozhnik.online (the “Product”).

1. Payment Processing

Payments are processed by Paddle, which acts as the merchant of record for the transaction. Your purchase is also subject to Paddle’s Buyer Terms and Refund Policy. Nothing in this Policy limits any mandatory consumer rights available to you under applicable law.

2. Digital Delivery and Immediate Access

The Product is digital content. Access to the prerecorded lessons and downloadable materials is normally provided shortly after successful payment. No physical products are shipped.

Important: Where permitted by applicable law, if you request immediate access to the Product and expressly acknowledge that access begins before the end of any statutory cancellation period, you may lose your right to cancel once delivery or access has begun.

3. When a Refund May Be Available

A refund may be considered where:

  • you were charged more than once for the same purchase;
  • you did not receive access to the Product and we could not provide access within a reasonable time after you contacted support;
  • a persistent technical problem or material defect prevents you from accessing or using the Product as described, and the issue cannot be resolved within a reasonable time;
  • the Product materially differs from its description at the time of purchase; or
  • a refund is required under applicable consumer protection law.

4. Change-of-Mind Requests

Because the Product is digital content supplied with immediate access, change-of-mind refund requests submitted after access or delivery has begun may be declined, except where applicable law provides otherwise.

Paddle may, at its discretion, review refund requests submitted within 14 days of the transaction. Submitting a request within 14 days does not automatically guarantee a refund. Usage or consumption of the Product, the reason for the request, and applicable law may be taken into account.

5. How to Request a Refund

To request a refund or report a problem, please contact us through WhatsApp Support or submit a request through Paddle Buyer Support.

Please include:

  • the email address used for the purchase;
  • your Paddle transaction or receipt number;
  • the date of purchase;
  • a clear explanation of the reason for your request; and
  • screenshots or other information that may help us investigate a technical issue.

6. Review and Processing

Refund requests are reviewed individually. We may first offer reasonable assistance to resolve an access or technical problem. If a refund is approved, it will normally be returned to the original payment method. Processing times depend on Paddle, the payment method, and the customer’s bank or payment provider.

When a full refund is issued, access to the Product may be revoked and the customer must stop using, copying, downloading, or distributing the course content and materials.

7. Chargebacks and Payment Disputes

Please contact us or Paddle Buyer Support before starting a chargeback so that we have an opportunity to investigate and resolve the issue. This does not limit any lawful right you may have to dispute a transaction through your bank, card issuer, payment provider, or consumer protection authority.

8. Policy Updates

We may update this Refund Policy when necessary to reflect changes to the Product, our processes, Paddle’s requirements, or applicable law. The version in effect on the date of purchase will apply to that transaction unless mandatory law requires otherwise.

9. Contact

Supplier: Artem Gavr / Videohudozhnik
Website: https://intensive-eng.videohudozhnik.online/
Customer support: https://wa.me/380979376723